Sleepy Bear PJs

Delivery

We make every effort to dispatch orders received before 3.00pm UK time Monday to Friday on the same day. On Saturdays we aim to dispatch all orders received before 10.30am UK time on the same day. Very occasionally this is not possible, in which case your order will be dispatched on the next working day. No orders are dispatched on Sunday.

UK Orders – Free shipping
We offer free shipping on all UK orders and use the Royal Mail Tracked 24 service. All being well, orders usually arrive the next working day, however, occasionally there can be unforeseen delays, usually during busy periods. The following postcodes are exempt from this, so please allow a couple of working days for delivery:

AB36–38, AB54–56, FK18–21, KA27–28, KW1–17, PA20–38, PA41–80, PH19–44, PH49–50, TR21–25, BT, GY, HS, IV, IM, JE, ZE.

Overseas orders
Where available we use the tracked AirMail service for overseas orders. If tracking is not available in your area we will used the signed for service. These orders will be delivered by your local postal service.

Our shipping rates are set at a flat-rate per order, regardless of how many units you purchase.

Shipping charges and estimated delivery times are outlined below:

These delivery times are an estimate and will depend on the efficiency of the local postal service in your delivery location. On occasion due to unforeseen circumstances, deliveries can take longer than estimated. 

Deliveries to UAE and Qatar can only be made to PO box addresses and we require a telephone number to be provided, per the Royal Mail guidelines.

We have designed our packaging so that orders of one or two  items will fit through standard letter boxes. Your postman should be able to deliver these orders without disturbing you. Larger orders may require you to be available to take delivery.

Non-EU overseas customers are responsible for import duty/tax in their respective countries. We cannot advise you what these costs will be, please consult your local customs office for more information. We will attach the appropriate customs forms to all overseas shipments.

You are responsible for providing the correct shipping address. We do not take responsibility for checking addresses provided to us. We are unable to refund or replace orders shipped to the incorrect/incomplete shipping addresses until they have been returned to us by the postal service or current address holder. However your billing postcode and house number may be checked by our card payment provider to validate your payment. If you notice an error with the details you have provided to us you must provide us with the full correct address before 2pm UK time on the day the order is due to be shipped (See above). 

For more information see our Shipping & Returns page.